Customer Service Representative

Cayuse Holdings

Customer Service Representative supporting Cayuse’s military operational help desk. Resolving fielded-system issues, maintaining connectivity, and handling customer inquiries.

Posted 9/3/2026full-timeHarrison Township • Missouri • 🇺🇸 United StatesJunior💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical expertise in IT support and call center operations, ensuring effective resolution of issues while maintaining high standards of customer service. Capable of managing multiple priorities in a fast-paced environment with a focus on problem-solving and attention to detail.

Highest-signal resume keywords

Technical SupportCall Center OperationsActive Secret ClearanceCustomer Service ExcellenceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTrouble Ticket ResolutionAnalytical SkillsMultitaskingAttention to Detail

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsAdaptability

Tools & Technologies

MS OfficeWordOutlookPowerPointExcel

Certifications & Qualifications

Associate’s Degree in ITActive Secret Clearance

Industry Keywords

Operational Help DeskFielded SystemCustomer ServiceService RequestsBackground Check

About the role

Key responsibilities & impact

Support the Operational Help Desk by providing technical expertise and assistance on questions/issues related to the client’s fielded system
Provide technical expertise and support for real-world contingencies involving the client’s fielded system
During isolating events, ensure warfighters maintain 24/7 connectivity for critical operational missions, support or recover isolated personnel, and obtain necessary data if the system is unavailable
Resolve trouble tickets immediately while the customer is on the line whenever possible
Categorize and address unresolved tickets according to severity and required timelines
Provide fixes or workarounds within 2 hours for critical issues
Provide fixes or workarounds within 6 hours for serious issues
Provide fixes or workarounds within 48 hours for medium issues
Provide fixes or workarounds within 96 hours for low issues
Deliver excellent customer service for all incoming calls
Receive, understand, and respond to routine information inquiries and service requests through phone, email, fax, postal mail, and the internet
Resolve less complex calls and inquiries
Escalate more complex issues to CSR II or CSR III personnel
Perform other duties as assigned
Report to the Program Manager

Requirements

What you’ll need

Associate’s Degree in IT or a related field, or at least 3 years of relevant experience
Minimum of 1 year of experience in IT or a related discipline
Minimum of 1 year of experience in call center operations
Active Secret Clearance
Must be able to pass a background check; may require additional background checks as required by projects and/or clients
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
Exceptional verbal and written communication skills
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
Must be self-motivated and able to work well independently as well as on a multi-functional team
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Willingness to work various shifts, including weekends, when required
Must be physically and mentally able to perform duties extended periods of time
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position
Must be able to establish a productive and professional workspace
Must be able to sit for long periods of time looking at computer screen
May be asked to work hours outside of normal business hours
May be asked to work a flexible schedule which may include holidays

Benefits

Comp & perks

SCA Health & Welfare fringe benefits
Telemedicine
Dental & Vision
EAP
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
May be asked to travel for business or professional development purposes