Atlassian Platform Engineer

Cayuse Holdings

Atlassian Platform Engineer responsible for Jira and Confluence administration supporting national security. Collaborating with diverse teams to enhance platform performance in high-security environments.

Posted 6/24/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $139,000 - $143,228 per yearWebsite

Tech Stack

Tools & technologies

AzureLinuxMySQLPostgres

About the role

Key responsibilities & impact

Administer and scale Jira, Confluence, Jira Service Management (JSM), and Crowd to support daily enterprise operations across multiple enclaves.
Design, configure, and optimize workflows, fields, screens, schemes, dashboards, reports, templates, and permission models to support mission-specific and enterprise-wide use cases.
Manage and govern Atlassian Marketplace apps, including installation, configuration, upgrades, license management, troubleshooting, and performance validation.
Oversee access and identity management across Atlassian platforms, including configuration of Crowd, Microsoft Entra ID (Azure AD), and SSO/SAML integrations in alignment with security and identity policies.
Own day-to-day platform operations, including upgrades, patches, configuration changes, deployments, backups, log management, and monitoring.
Implement and tune monitoring, alerting, and logging to proactively identify and resolve performance, stability, and capacity issues.
Partner with infrastructure and security teams to validate high availability, disaster recovery, and backup/restore strategies for Atlassian environments.
Triage and resolve support tickets, ranging from standard access requests to complex configuration and workflow changes.
Provide tier 2/3 support for Jira, Confluence, JSM, and Crowd-related incidents and service requests.
Develop and maintain knowledge articles, how-to guides, and training materials that enable self-service and reduce ticket volume.
Engage directly with mission teams to understand requirements and translate them into scalable, supportable tool configurations.
Support federal compliance needs, including FISMA/ATO-related documentation, audit support, and configuration baselines in accordance with security and governance requirements.
Ensure Atlassian configurations, integrations, and plugins adhere to security controls, least privilege, data protection, and logging requirements.
Contribute to and enforce standards, patterns, guardrails, and best practices for Atlassian usage across the enterprise.
Collaborate with Agile, DevSecOps, and mission delivery teams to configure Atlassian tools that align with Agile/SAFe frameworks, ceremonies, and reporting structures.
Identify opportunities to enhance automation, workflow efficiency, and user experience across Jira, Confluence, and JSM.
Participate in roadmap planning for Atlassian platforms, including feature evaluation, capacity planning, and migration or modernization initiatives.

Requirements

What you’ll need

Minimum 5 years of experience supporting enterprise IT platforms or collaboration ecosystems
Hands-on experience administering enterprise Jira, Confluence, and Crowd, with strong emphasis on:
Workflow and scheme design
Automation rules and configuration
Plugin/app installation, configuration, and lifecycle management
Familiarity with:
Linux administration (e.g., RHEL, CentOS, or equivalent)
Relational databases such as PostgreSQL and MySQL
FISMA / ATO compliance processes and associated documentation
Strong written and verbal communication skills, with demonstrated ability to engage stakeholders and collaborate across technical, mission, and leadership teams.
Proven ability to operate in fast-paced, dynamic environments, manage multiple priorities, and deliver under evolving mission needs.
Familiarity with Agile and/or SAFe delivery methodologies, including the ability to configure Jira and related tools to support backlogs, sprints, PI planning, and standard ceremonies.
Education/Experience: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience
5+ years of relevant professional experience
Active Top Secret Security Clearance is required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Benefits

Comp & perks

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Jira administrationConfluence administrationCrowd administrationworkflow designautomation configurationplugin managementLinux administrationPostgreSQLMySQLFISMA compliance

Soft Skills

written communicationverbal communicationstakeholder engagementcollaborationmulti-priority managementadaptabilityproblem-solvingtraining developmentknowledge managementteam collaboration

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in EngineeringTop Secret Security Clearance