Customer Service Specialist
Dentsply Sirona
ERPSFDC
Senior Computer Support Specialist
Cayuse Holdings
full-time
Posted on:
Location Type: Office
Location: Alaska • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $35 per hour
Job Level
Senior
Tech Stack
VoIP
About the role
- Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance
- Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance
- Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically
- Plan and lead major technology assignments and function as a technical expert across multiple project assignments
- Evaluate performance results and recommend major changes affecting short-term project growth and success
- Support maintenance of ~40,000 laptops/tablets/workstations, ~13,000 mobile devices, ~32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices
- Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices
- Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies
- Report to Program Manager; perform other duties as assigned; may work flexible schedule, travel, and hours outside normal business hours
Requirements
- Associates Degree
- 6 years of experience in Computer User Support
- Comprehensive knowledge of IT Technical Support
- Knowledge of Lifecycle Replacement of Equipment
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- COMPTIA Security Certification
- Secret Clearance is required
- Must be able to pass a background check
- May require additional background checks as required by projects and/or clients
- Problem-solving skills
- Exceptional communication skills, both oral and written
- Ability to respond effectively to customers with a sense of urgency
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat
- Highly motivated with the ability to handle and manage multiple tasks at any one time
- Ability to forge new relationships, individual and teaming in nature
- Must be a Self-starter, that can work independently and as part of a team
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT technical supportcomputer user supportlifecycle replacement of equipmentincident ticketing systemasset management lifecycleproblem-solving
Soft skills
exceptional communication skillssense of urgencyability to manage multiple tasksrelationship buildingself-starter
Certifications
Associates DegreeDoD 8570 IA Baseline CertificationIAT Level IA+ CENetwork+ CESSCPCCNA-SecurityCOMPTIA Security CertificationSecret Clearance
