FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
ITSM Incident Response Analyst
Cayuse HoldingsITSM Incident Response Analyst supporting Incident Response Management team and managing incidents with Service Desk. Overseeing documentation, coordination of service restoration activities, and incident management processes.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Serve as a member of the ITSM Service Now Incident Response team as an Analyst supporting the Incident Response Management team
- Support and respond to incidents working with the the Service Desk and Desktop support teams
- Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT application
- Assist with managing critical events, facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders
- Ensuring that our ITIL aligned Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle
- Documenting all details related to Major Incidents; persons & teams engaged, service restoration activities, associated results, root cause results, preventative action items, for Problem Management
Requirements
What you’ll need- 3-5 years experience working in a Service Now environment supporting > 1000 users
- High school diploma or equivalent and/or 8 years of equivalent work experience
- Bachelor’s degree or technical training in Computer Science, Information Systems Management preferred
- ITIL and Service Now certifications a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cayuse Holdings Website LinkedIn All Job Openings 501 - 1000 employees 🏛️ Government 🤝 B2B 🔒 Cybersecurity Government
- B2B
- Cybersecurity Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities. ITSM Incident Response Analyst 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $30 - $39 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🚨 Incident Response Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as a member of the ITSM Service Now Incident Response team as an Analyst supporting the Incident Response Management team
- Support and respond to incidents working with the the Service Desk and Desktop support teams
- Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT application
- Assist with managing critical events, facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders
- Ensuring that our ITIL aligned Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle
- Documenting all details related to Major Incidents; persons & teams engaged, service restoration activities, associated results, root cause results, preventative action items, for Problem Management 🎯 Requirements
- 3-5 years experience working in a Service Now environment supporting > 1000 users
- High school diploma or equivalent and/or 8 years of equivalent work experience
- Bachelor’s degree or technical training in Computer Science, Information Systems Management preferred
- ITIL and Service Now certifications a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident responseroot cause analysisservice restorationincident managementproblem management
Soft Skills
communicationcoordinationfacilitationdocumentation
Certifications
ITILService Now certification