Technical Support III

Cayuse Holdings

Technical Support III providing advanced troubleshooting and support for IT equipment. Resolving complex issues and maintaining reliable operation of end-user and infrastructure technologies.

Posted 5/19/2026full-timeRemote • Idaho • 🇺🇸 United StatesSeniorLead💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMVoIP

About the role

Key responsibilities & impact

Delivers daily on-site and/or remote support for end users, including workstations, peripherals, mobile devices, and standard enterprise applications
Installs, configures, and maintains IT equipment (PCs, laptops, printers, VoIP phones, conference room systems) in accordance with approved standards and security policies
Supports operating systems (e.g., Windows 10) and common enterprise software (e.g., Microsoft Office), including patching and configuration changes under change control
Performs advanced diagnostics and root cause analysis, implementing long-term corrective actions to reduce repeat incidents
Manages tickets in the IT service management (ITSM) tool, ensuring accurate logging, prioritization, documentation, and timely closure
Maintains accurate asset and configuration records, supporting inventory, lifecycle tracking, and preparation of equipment for transfer or disposal
Participates in IT projects and deployments (e.g., hardware refreshes, OS/application rollouts), including imaging, staging, testing, and cutover support
Adheres to and promotes IT security, privacy, and safety policies, supporting audits and compliance requirements as needed
Other duties as assigned.

Requirements

What you’ll need

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field
8 Years of related experience
Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance
Secret Clearance is required
Must be able to pass a background check
Minimum Skills Required: Must possess problem-solving skills
Must be capable of working with remote support tools and ticketing systems and must be willing to travel
Excellent problem-solving, analytical, communication, and interpersonal skills are essential
Ability to respond effectively to customers with a sense of urgency
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time
Ability to forge new relationships, individual and teaming in nature
Must be a Self-starter, that can work independently and as part of a team.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware troubleshootingsoftware troubleshootingnetwork troubleshootingIT equipment setupIT equipment maintenanceadvanced diagnosticsroot cause analysisticket managementasset managementconfiguration management

Soft Skills

problem-solvinganalytical skillscommunication skillsinterpersonal skillssense of urgencytime managementrelationship buildingself-starterteam collaborationadaptability

Certifications

Bachelor's degreeSecret Clearance