Senior Computer User Support Specialist

Cayuse Holdings

Senior Computer User Support Specialist responsible for comprehensive IT technical support to USACE end users across multiple locations. Ensuring optimal configuration, installation, and maintenance of IT systems and devices.

Posted 5/13/2026full-timeLakewood • Colorado • 🇺🇸 United StatesSenior💰 $18 - $28 per hourWebsite

About the role

Key responsibilities & impact

Provides technical assistance to computer users.
Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalating to next Tier for assistance.
Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
Plans and leads major technology assignments.
Evaluates performance results and recommends major changes affecting short-term project growth and success.
Functions as a technical expert across multiple project assignments.
Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites.

Requirements

What you’ll need

Associates Degree
6 years of experience in Computer User Support
Comprehensive knowledge of IT Technical Support
Knowledge of Lifecycle Replacement of Equipment
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
COMPTIA Security Certification.
Secret Clearance is required.
Must be able to pass a background check
Minimum Skills: Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Technical SupportComputer User SupportLifecycle Replacement of EquipmentProblem-solving

Soft Skills

Exceptional communication skillsHighly motivatedAbility to manage multiple tasksAbility to forge relationshipsSelf-starter

Certifications

Associates DegreeDoD 8570 IA Baseline CertificationIAT Level IA+ CENetwork+ CESSCPCCNA-SecurityCOMPTIA Security CertificationSecret Clearance