Monthly analysis of data to provide reporting globally regarding partner metrics.
Biannual analysis of data to identify eligibility of partners within the program.
Monitor and respond to inquiries submitted via internal email.
Monitor and respond to cases in helpdesk queue.
Identify and validate business requirements with key stakeholders.
Data analysis from various sources for automation and development of reports and dashboards.
Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues.
Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans.
Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture.
Provides assistance and information to the client in a prompt manner.

Requirements

Bachelor's degree or relevant experience.
Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers.
Project management, data analysis and reporting with related toolset expertise: Excel, Smartsheet, Databases, PowerPoint, Power Query, Visual Studio, Microsoft SQL Server.
Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office.
Must be able to operate in a fast paced, high stress environment and handle ambiguity.
Demonstrated desire for continuous learning and improvement.
Excellent communication and presentation skills, experience working with cross-functional teams.
Must be able to work independently, as well as with a team.
Ability to function in a diverse work environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisreportingproject managementtestingautomationdashboardsdata threadingcustomer successstakeholder managementcontinuous improvement

Soft Skills

empathycommunicationpresentationcollaborationindependenceteamworkadaptabilityproblem-solvinginfluencecustomer service

Certifications

Bachelor's degree