Maintain Server Operating Systems running on physical and VM platforms.
Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
A solid understanding of monitoring Server Operating Systems (Windows Server, RHEL).
A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…).
A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls).
Ability to communicate complex technical subjects to non-technical customers.
Follow agreed processes and procedures for providing solutions to customer requests or issues.
Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards.
Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
Document policies, procedures and issues in ticketing system as well as in internal knowledge base.
Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients.
Ability to work independently as well as part of a team as required.
Demonstrate strong client relationship skills.
Willingness to work on a rotating On Call Schedule.
Other duties as assigned.

Requirements

BA/BS Degree and 5 years or more of experience.
Master’s and three (3) years or more experience.
PhD and 0 years related experience.
Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
Interim Secret Clearance required prior to start.
Experience using Remedy or a similar ticketing system.
Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
Demonstrated experience with VMware.
Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
Comprehension of NTFS file share permissions.
Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
Basic networking experience (TCP/IP, routing, SSH, OpenVPN).
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows ServerRHELVMwareActive DirectoryDHCPDNSGroup PolicyDFSTCP/IPSSH

Soft Skills

communicationclient relationshipanalyticalteamworkindependenceproblem-solvingdocumentationadherence to standardscustomer serviceprocess adherence

Certifications

DoD 8570 IA Baseline CertificationIAT Level IISecurity+ CEDOD 8570 IA Computing Environment CertificationInterim Secret Clearance