Client Success Liaison – Language Services
Cayuse Holdings
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as a key point of contact for clients seeking interpretation and translation services.
- Manage the process of connecting clients to qualified interpreters and translators.
- Monitor ongoing tasks to ensure timely delivery and maintain service quality.
- Maintain clear, consistent communication with clients and interpreters/translators.
- Build and maintain relationships with clients, including site visits for consultations and presentations.
- Track service performance metrics and implement feedback mechanisms for improvement.
Requirements
- Bachelor’s degree in Communications, Linguistics, Business, or related field (or equivalent experience).
- 2+ years of experience in coordination, scheduling, or client services (language services preferred).
- 2+ years of business development or nurturing clients to foster relationships and upsells.
- Strong organizational and multitasking skills.
- Proficiency in Translation Project Management and Interpreter Scheduling tools.
- Must be able to pass a background check.
- Minimum Skills: Exceptional interpersonal skills, verbal and written communication skills, organizational, analytical, and problem-solving skills, ability to multitask and prioritize under pressure, self-motivated, and able to handle sensitive information.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
translation project managementinterpreter scheduling
Soft skills
interpersonal skillsverbal communicationwritten communicationorganizational skillsanalytical skillsproblem-solving skillsmultitaskingprioritizationself-motivation