System Administrator

• Collaborate with organizational unit personnel to analyze current operational procedures, identify challenges, and recommend innovative solutions to align systems with business objectives.
• Perform feasibility studies, including cost/benefit analyses, for system modifications and alternative solutions.
• Conduct in-depth analysis of user requirements, procedures, and process automation opportunities to improve systems and workflows.
• Evaluate Salesforce’s capabilities, limitations, and specifications to determine whether requested enhancements are achievable within existing technical architecture.
• Develop comprehensive user needs assessments, workflow documentation, and program functionality details to support system development and modifications.
• Design and implement Salesforce configurations, considering system scalability, security, and compliance requirements.
• Maintain detailed documentation for all administrative and development work to ensure clarity and alignment with organizational goals.
• Configure and manage new Salesforce Orgs, ensuring alignment with organizational and operational requirements.
• Integrate Salesforce with third-party tools and platforms, addressing interoperability and data synchronization challenges.
• Manage data migration activities, ensuring data integrity, accuracy, and compliance throughout the process.
• Utilize CI/CD (Continuous Integration/Continuous Deployment) frameworks to deliver high-quality, iterative, and incremental updates.
• Provide troubleshooting support, addressing production issues promptly to maintain system uptime and operational continuity.
• Actively participate in Agile (Scrum) team activities, including sprint planning, stand-ups, retrospectives, and backlog prioritization.
• Ensure all development and administrative changes meet Agile standards and deliverables.
• Collaborate effectively with HHSC stakeholders to gather feedback and adapt Salesforce functionalities to changing business needs.
• Provide 24/7 support as required to address system performance issues, implement critical fixes, and maintain system reliability.
• Monitor and optimize system performance, identifying and resolving capacity, security, and scalability concerns.

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