Business Analyst

• Assist in the development of overarching process for receiving, triaging, assigning, tracking, closing, and finalizing the record of reported cyber incidents, per legislative requirements
• Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, for the Case Management Branch to process increased cyber incident reporting to the client.
• Ensure implementation of the cyber incident reporting processes, staffing, and technologies
• Assess and Identify opportunities to increase the efficacy of cyber incident report handling and workflows
• Document challenges, coordinate across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting life cycle success
• Quality Assurance/Quality Control: Track cyber cases, incidents, and requests to ensure resolution in accordance with established timelines
• Audit cases to ensure SOP and work instruction compliance
• Perform Unified Ticketing System (UTS) administrative functions
• Coordinate with stakeholders to Identify lifecycle management process gaps and provide mitigation recommendations
• Review and update the UTS and Incident Reporting Portal (IRP) requirements
• Coordinate stakeholder and Service Desk processes and tool interoperability
• Define, measure, and report on the client’s incident lifecycle management key performance indicators
• Reports and Analysis: Review cyber incident information and conduct analysis to enrich the client’s Central Awareness Messages, Situation Reports, and Senior Leadership Notes
• Update case information in UTS
• Conduct analysis of incidents/cases to identify correlation between cyber, physical, and/or communications incidents
• Perform analysis of incident/case information and coordinate with stakeholders to ensure holistic analysis results
• Develop and distribute authoritative data on incident reports and cases
• Cyber Incident Report Monitoring: Develop, maintain, and update processes and procedures for identifying, and responding to unreported, or incorrectly reported, CIRCIA covered incidents and ransom payments
• Educate components on agency processes and procedures used to address unreported, or incorrectly reported, CIRCIA covered incidents
• Support the client’s CIRCIA compliance process
• Prepare episodic and annual CIRCIA reports to Congress
• Publish internal and external reports on CIRCIA metrics
• Other duties as assigned

Junior Case Management Analyst

Master Acquisition Program Management Analyst – TS/SCI Required