Operations

• Serve as the primary liaison between organizational workforce members and IT departments for operational needs and challenges.
• Study and implement federal IT security regulations applicable to operations, ensuring compliance with Department of Defense standards.
• Prepare manuals, policies, and procedures for the handling, storing, and documenting of classified or proprietary records and materials.
• Develop and manage IT lifecycle processes, including hardware/software upgrades and replacements.
• Investigate IT-related security violations, preparing reports and implementing corrective measures.
• Conduct IT security and compliance education sessions for employees.
• Handle information systems security management tasks, including NIPR/SIPR account access compliance.
• Manage IT taskers issued by higher commands and ensure timely completion.
• Troubleshoot and resolve classified/unclassified systems issues, patch security vulnerabilities, and manage compliance with security protocols.
• Take ownership of provisioning and management of government-furnished equipment (including iPhones and business systems).
• Provide technical briefings and serve as a communication hub for IT updates, policies, and changes.
• Collaborate with leadership to create use cases, operational standards, and procedural documentation to improve IT workflows.

Senior Lead IT Operations Specialist

Senior Operations Specialist – Lead