Manager, Technical Release Manager
1Password
SDLC
Senior Technical Manager
Cayuse Holdings
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $110,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloud
About the role
- Serve as the primary technical point of contact between the Vendor and the Exchange, managing communications regarding technical requirements, issues, and solutions.
- Ensure all technical SLAs, as detailed in the contract, are met or exceeded, with appropriate reporting and escalation.
- Collaborate with the Exchange to support the development, deployment, and optimization of CRM, telephony, and other customer-focused tools.
- Support implementation phases by monitoring system readiness, leading testing efforts, and verifying the alignment of technical deliverables with project goals.
- Troubleshoot and resolve technical errors related to account management processes, such as password resets and security configurations.
- Monitor, analyze, and report on API interactions between Exchange systems and contractor technologies, addressing discrepancies where necessary.
- Conduct regular audits and reviews to ensure compliance with all data security and privacy protocols, adhering to established standards.
- Manage technical aspects of workforce management software, ensuring alignment with communication methodologies and the Exchange’s workflows.
- Oversee tool integration efforts, including Reporting and Analytics tools and Workforce Management platforms, to ensure seamless operations and compatibility.
- Prepare documentation and deliverables such as the Technical Implementation Plan, System Testing Results, and Post-Implementation Stabilization Plans.
- Participate in system update support activities, including release meetings, testing, and defect resolution.
- Provide technical guidance during escalations requiring advanced resolution, collaborating with teams to resolve issues efficiently.
- Coordinate with other Key Staff roles to ensure technical aspects of the project align with operational and service delivery goals.
Requirements
- Associate’s degree in Computer Science, Information Systems, Engineering, or a related technical field, OR equivalent work experience in technical project management or system integration roles (minimum 2 years for equivalency).
- Relevant certifications such as ITIL, CompTIA Security+, or AWS Certified Solutions Architect are mandatory.
- Expertise in managing cloud-based systems like AWS or Azure.
- Prior experience working with the State’s Exchange program or similar public health system projects.
- Knowledge of Workforce Management tools and analytics.
- 5+ years of experience in technical project management or technical liaison roles within enterprise system environments.
- Proven experience resolving technical issues in multi-stakeholder projects, preferably in public sector environments.
- Experience with CRM systems, telephony solutions, and APIs.
- Must be able to pass a background check.
- Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Strong understanding of system integration, APIs, and technical troubleshooting.
- Familiarity with data security and reporting protocols.
- Excellent communication and stakeholder management skills.
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical project managementsystem integrationAPI managementcloud-based systemsCRM systemstelephony solutionsdata securitytechnical troubleshootingreporting protocolsworkforce management
Soft skills
interpersonal skillscommunication skillsstakeholder managementorganizational skillsanalytical skillsproblem-solving skillsmultitaskingadaptabilityself-motivationattention to detail
Certifications
ITILCompTIA Security+AWS Certified Solutions Architect
