Cayuse Holdings

Senior Technical Manager

Cayuse Holdings

full-time

Posted on:

Location Type: Remote

Location: Remote • Idaho • 🇺🇸 United States

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Salary

💰 $60,000 - $110,000 per year

Job Level

Senior

Tech Stack

AWSAzureCloud

About the role

  • Serve as the primary technical point of contact between the Vendor and the Exchange, managing communications regarding technical requirements, issues, and solutions.
  • Ensure all technical SLAs, as detailed in the contract, are met or exceeded, with appropriate reporting and escalation.
  • Collaborate with the Exchange to support the development, deployment, and optimization of CRM, telephony, and other customer-focused tools.
  • Support implementation phases by monitoring system readiness, leading testing efforts, and verifying the alignment of technical deliverables with project goals.
  • Troubleshoot and resolve technical errors related to account management processes, such as password resets and security configurations.
  • Monitor, analyze, and report on API interactions between Exchange systems and contractor technologies, addressing discrepancies where necessary.
  • Conduct regular audits and reviews to ensure compliance with all data security and privacy protocols, adhering to established standards.
  • Manage technical aspects of workforce management software, ensuring alignment with communication methodologies and the Exchange’s workflows.
  • Oversee tool integration efforts, including Reporting and Analytics tools and Workforce Management platforms, to ensure seamless operations and compatibility.
  • Prepare documentation and deliverables such as the Technical Implementation Plan, System Testing Results, and Post-Implementation Stabilization Plans.
  • Participate in system update support activities, including release meetings, testing, and defect resolution.
  • Provide technical guidance during escalations requiring advanced resolution, collaborating with teams to resolve issues efficiently.
  • Coordinate with other Key Staff roles to ensure technical aspects of the project align with operational and service delivery goals.

Requirements

  • Associate’s degree in Computer Science, Information Systems, Engineering, or a related technical field, OR equivalent work experience in technical project management or system integration roles (minimum 2 years for equivalency).
  • Relevant certifications such as ITIL, CompTIA Security+, or AWS Certified Solutions Architect are mandatory.
  • Expertise in managing cloud-based systems like AWS or Azure.
  • Prior experience working with the State’s Exchange program or similar public health system projects.
  • Knowledge of Workforce Management tools and analytics.
  • 5+ years of experience in technical project management or technical liaison roles within enterprise system environments.
  • Proven experience resolving technical issues in multi-stakeholder projects, preferably in public sector environments.
  • Experience with CRM systems, telephony solutions, and APIs.
  • Must be able to pass a background check.
  • Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Strong understanding of system integration, APIs, and technical troubleshooting.
  • Familiarity with data security and reporting protocols.
  • Excellent communication and stakeholder management skills.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical project managementsystem integrationAPI managementcloud-based systemsCRM systemstelephony solutionsdata securitytechnical troubleshootingreporting protocolsworkforce management
Soft skills
interpersonal skillscommunication skillsstakeholder managementorganizational skillsanalytical skillsproblem-solving skillsmultitaskingadaptabilityself-motivationattention to detail
Certifications
ITILCompTIA Security+AWS Certified Solutions Architect