Cayuse Holdings

Helpdesk Specialist

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: Pendleton • Oregon • 🇺🇸 United States

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Salary

💰 $16 per hour

Job Level

Junior

About the role

  • Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation
  • Develop spreadsheets, briefings, and other program documents
  • Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2.
  • Enter datasets relative to the contract, compile, perform analysis and reconciliation
  • Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed.
  • Other duties as assigned.

Requirements

  • High School diploma or GED required
  • 1 year of Service/Help desk or customer service support experience
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now)
  • Secret Security Clearance required
  • Must be able to pass a background check
  • Must possess problem-solving skills
  • Exceptional communication skills, both oral and written
  • Ability to respond effectively to customers with a sense of urgency
  • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
  • Highly motivated with the ability to handle and manage multiple tasks at any one time
  • Ability to forge new relationships, individual and teaming in nature
  • Must be a Self-starter, that can work independently and as part of a team.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ticketing softwaredata analysisincident resolutiondocumentationspreadsheetsreconciliationmonitoringtroubleshootingclassification
Soft skills
problem-solvingcommunicationcustomer serviceurgencymotivationmultitaskingrelationship buildingindependenceteamwork
Certifications
High School diplomaGEDITIL FoundationSecret Security Clearance