Partner with engineering leadership to optimise how teams deliver, balancing resources, costs, and quality.
Sit at the intersection of engineering, finance, HR and project management to provide visibility on capacity, spend, productivity and quality.
Track and report on utilisation, contractor usage, people costs and provide recommendations on workforce mix and hiring strategies.
Maintain forward-looking resource plans, rebalance teams, and coordinate capacity across initiatives.
Work with Finance to track people costs against project budgets and coordinate other budget spend including software licence management.
Support engineering leadership in tracking productivity metrics and partner with technical leads to monitor quality metrics.
Build and maintain dashboards/reports consolidating resource allocation, spend, contractor usage, productivity and quality; forecast needs and identify risks.
Manage relevant company systems including Tipalti, engineering project management systems and the company’s applicant tracking system.
OKR management in conjunction with the SVP, Technology & Platform and present data-driven insights to leadership.
Act as trusted advisor to engineering leadership, finance, and project management; facilitate alignment and support major incident reviews and ISO/compliance requirements.
Requirements
Proven experience in engineering operations, resource management, or technical programme management.
Strong understanding of software engineering delivery processes (Agile, Scrum, or similar).
Ability to track and interpret productivity and quality metrics (throughput, cycle time, defects, code review coverage, test coverage, technical debt).
Strong financial acumen, with experience in budget tracking, contractor usage, and workforce planning.
Skilled in project/resource management tools (e.g., Jira, Smartsheet, MS Project).
Exceptional communication and influencing skills across technical and non-technical stakeholders.
Analytical, data-driven approach to problem solving and decision making.
Commercially minded with understanding of cost vs long-term investment trade-offs.
Proactive and solutions-focused with continuous improvement drive.
Experience managing company systems such as Tipalti, engineering project management systems and applicant tracking systems (desirable).
Familiarity with DORA metrics or other engineering productivity frameworks (desirable).
Experience building and scaling operations functions within a technical organisation (desirable).
Previous experience working directly with engineering or software development teams (desirable).