Causeway Geotech Ltd

Change and Release Manager

Causeway Geotech Ltd

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • Enable successful changes to Causeway’s products and IT systems.
  • Responsible for the day to day running of change management processes and operations, to effectively govern and control changes to Causeway’s technology estate.
  • Provide subject matter expertise to other team members and senior stakeholders to ensure effective change management processes.
  • Report to the Head of IT Support Services.
  • Collaborate with Engineering, Professional services, Customer Support and IT teams to co-ordinate change and release activity.
  • Lead the Change Advisory Board, ensuring adequate risk assessments, testing and scheduling of technical changes and releases.
  • Authorise changes to proceed, considering risk and any impact to security posture.
  • Oversee updates, deployments, and releases into live environments including product releases, maintenance and patch cycles to support compliance such as CE and ISO27001.
  • Manage the change and forward schedule of change, liaising with Customer Support teams to ensure that customers are given appropriate notice of changes.
  • Work with Product, Engineering and Customer Services teams to define change and release strategies and schedules for complex IT eco-systems.
  • Advise Product, Engineering, and IT teams on change management processes, ensuring change management is considered during design of products and services.
  • Ensure configuration standards are met and enforced consistently.
  • Develop and implement improvement plans based on lessons learnt from failed changes.
  • Provide and manage summary metrics on change activity, including logs, records of approvals and proof of applied changes with a validated audit trail to support audits.
  • Collaborate to ensure lessons learnt are recognised and processes updated to mitigate future challenges.

Requirements

  • Change and release management experience, including process improvement.
  • Experience working with different delivery methodologies, including waterfall and agile.
  • Knowledge and understanding of relevant regulations and standards, e.g. CE, ISO20000, ISO22301 and ISO27001.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience of working in a medium to large enterprise with multiple stakeholders to manage.
  • ITIL Certification (desirable).
  • Operational experience working with at least one public cloud provider (AWS, Azure or GCP) (desirable).
  • Able to focus on detail, be a good completer/finisher and produce high quality and auditable deliverables (desirable).
  • Experience in working in Technology or Software delivery (desirable).