Family Support Services Program Manager
Catholic Charities Boston
full-time
Posted on:
Location Type: Office
Location: South Boston • Massachusetts • United States
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Salary
💰 $59,510 - $86,290 per year
About the role
- Manage a team of 5-6 Family Support Specialists who provide services to DCF high risk families in their communities and homes.
- Accept, assign, and coordinate referrals to the program.
- Participate in multidisciplinary team meetings and case conferences.
- Prepare and submit billing and progress reports to the funding agency and DCF area offices.
- Oversee work performance, provide feedback to employees, for improvement when necessary.
- Monitor progress and goals throughout the year.
- Prepare the annual performance appraisal for all direct report staff.
- Report concerns including but not limited to staff performance to the Director of Home Visiting Programs.
- Maintain professional boundaries and confidentiality.
- Hire, train, and supervise staff.
- Provide employees with weekly supervision regarding case management and caseload.
- Create and maintain relationships with community partners.
- Ensure employees receive ongoing training each year to provide quality care for clients and themselves.
- Collaborate with the Director of Home Visiting Programs regarding budget and contractual obligations.
Requirements
- A bachelor's degree in social worker Human Services preferred with a minimum of 3-5 years relevant program experience.
- Strong supervisory skills and at least 3 years of experience supervising in a human service environment.
- Experience providing home-based services and case management.
- Knowledge of local resources and experience building relationships with community partners.
- Experience working with culturally and linguistically diverse populations.
- Knowledge of working with program budgets and contracts.
- Experience working with the Department of Children and Families’ programming, assessment, service planning, and case review.
- Effective communication and problem-solving skills with attention to detail.
- Competent computer skills with Microsoft Office Suite and remote technology.
- A valid driver’s license and access to reliable transportation and insurance coverage.
- Bilingual Spanish/English/Haitian Creole helpful.
- Some evening and weekend availability as needed for on-call work.
Benefits
- 403(b) savings plan
- generous time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementprogram budgetingservice planningassessmentsupervisory skillshome-based servicesreport preparationperformance appraisaltraining and developmentcommunity resource knowledge
Soft Skills
effective communicationproblem-solvingattention to detailrelationship buildingsupervisionconfidentialityteam collaborationfeedback provisionorganizational skillscultural competence
Certifications
bachelor's degree in social workHuman Services degree