Senior Technical Support Representative – Marine

Caterpillar Inc.

Senior Marine Technical Support Representative supporting Caterpillar’s propulsion and power-generation customers. Resolving complex product issues, dealer escalations, and field reliability problems.

Posted 9/3/2026full-timePiracicaba • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in marine propulsion systems, including troubleshooting and servicing marine engines and generator sets. Capable of analyzing technical issues and implementing effective solutions while building strong relationships with customers and stakeholders.

Highest-signal resume keywords

Marine Propulsion Systems SupportTechnical Problem-SolvingRoot Cause AnalysisAdvanced English CommunicationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marine EngineeringMechanical EngineeringDiesel Engine OperationGas Engine OperationDual-Fuel Engine OperationTechnical TroubleshootingField Data AnalysisService Report AnalysisProduct Improvement ProgramsWarranty Evaluation

Soft Skills

Effective CommunicationRelationship BuildingInfluencing OutcomesTeam CollaborationCustomer Support

Industry Keywords

Marine Product Problem ManagementVessel CommissioningSea TrialsMajor OverhaulsRetrofit ProjectsField Service EventsCustomer Downtime MinimizationCross-Functional Team CoordinationFleet OperatorsShip Owners

About the role

Key responsibilities & impact

Serve as Caterpillar's primary technical support representative for Marine Product Problem Management activities within an assigned territory or customer segment.
Provide advanced technical support for Cat marine propulsion engines, auxiliary engines, marine generator sets, control systems, and associated vessel applications.
Investigate technical concerns, identify root causes, and implement corrective actions to minimize customer downtime.
Lead resolution of complex product performance, reliability, and application issues affecting marine installations.
Coordinate factory resources, engineering support, and cross-functional teams for critical customer situations and field issues.
Build relationships with dealers, fleet operators, ship owners, shipyards, and key customer stakeholders as a trusted technical advisor.
Support dealer development in diagnostics, troubleshooting, maintenance practices, and repair procedures.
Communicate field feedback, service challenges, reliability concerns, and emerging customer needs to engineering, product support, quality, commercial, and strategic account teams.
Support Product Improvement Programs, service initiatives, and product support strategies.
Analyze field data, inspection findings, service reports, and failure investigations to identify reliability trends and recommend product improvements.
Evaluate warranty, policy, and goodwill opportunities using technical findings, customer impact assessments, and business considerations.
Manage goodwill recommendations and customer recovery plans.
Support vessel commissioning, sea trials, major overhauls, retrofit projects, and critical field service events.
Travel throughout the assigned territory to support customers, dealers, and business initiatives.

Requirements

What you’ll need

Bachelor's degree in Engineering, Marine Engineering, Engineering Technology, Mechanical Engineering, or a related technical discipline preferred; equivalent technical and marine industry experience will also be considered.
Advanced English
Experience troubleshooting, servicing, supporting, or working with marine propulsion systems, marine engines, marine generator sets, power systems, or similar products.
Advanced understanding of diesel, gas, and dual-fuel engine operation and maintenance.
Strong technical problem-solving and root cause analysis capabilities.
Ability to communicate complex technical information effectively to customers, dealers, and internal stakeholders.
Experience supporting customers in demanding operational environments.
Ability to build productive working relationships and influence outcomes across multiple organizations.
Up to 50% travel may be required.
Candidate must work onsite five days a week.

Benefits

Comp & perks

Medical plan
Dental plan
Medicines reimbursement
Psychological, Legal, Social and Finance Support Program
Private pension plan
Profit share
Meal assistance
Christmas basket
Transportation
Life and personal insurance
Extended maternity and paternity leave
Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)