Product Service Consultant, eTech

Caterpillar Inc.

Product Service Consultant Engineer eTech providing technical expertise for Caterpillar's electrical systems. Supporting customers with troubleshooting and product improvements, requiring extensive travel.

Posted 7/30/2026full-timeMidland • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Electrical Engineering and Technology, providing technical support and solutions to enhance product quality and customer satisfaction. Proficient in effective communication and problem-solving, with a strong focus on customer service excellence and consulting.

Highest-signal resume keywords

Electrical Engineering ExperienceCustomer FocusService ExcellenceEffective CommunicationsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical Systems ExpertiseRoot Cause AnalysisProduct Quality EvaluationManufacturing Process ImprovementTechnical Specifications Communication

Soft Skills

Customer ServiceConsultingTechnical Guidance

Industry Keywords

Product PerformanceField InvestigationsProduct ImprovementsService RecommendationsCustomer Satisfaction

About the role

Key responsibilities & impact

Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues.
Partner with customers, service teams, manufacturing, and product development to translate field feedback into product improvements that enhance quality, reliability, and customer satisfaction.
Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve overall product performance.
Evaluate manufacturing and design processes, identify opportunities for improvement, and provide engineering recommendations that optimize product quality, serviceability, and production efficiency.
Communicate technical specifications, product updates, and service recommendations clearly to both technical and non-technical stakeholders while tracking and managing product issue resolution.
Travel extensively (up to 50% or more, including domestic and international travel) to support customers, conduct field investigations, deliver training, and develop deep subject matter expertise in electrical systems and product applications.

Requirements

What you’ll need

Electrical engineering and/or electrical technology experience
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement