Product Health Engineer

Caterpillar Inc.

Product Health Engineer optimizing Total Cost of Ownership for Caterpillar services and products. Focused on enhancing customer experience and retention with technical support and initiatives.

Posted 7/24/2026full-timeLafayette • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $112,710 - $169,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and technical support within the Oil & Gas industry, with a strong focus on product health initiatives and continuous improvement. Proven ability to collaborate across departments and engage effectively with diverse stakeholders.

Highest-signal resume keywords

Bachelor’s Degree In Engineering3+ Years Experience With Large EquipmentOil & Gas Industry ExperienceCustomer Relationship ManagementExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportProduct ImprovementField FollowLarge EnginesTransmissionsWell Service PumpsMotorsControlsPower Generation

Soft Skills

Self-StarterInitiativeInterpersonal SkillsCultural SensitivityConflict Resolution

Industry Keywords

Customer SatisfactionDealer RelationshipsProduct LinesCustomer Applications

About the role

Key responsibilities & impact

Be the driver of product health initiatives by interfacing with customers, dealers, and engineering teams
Develop customer relationships by offering customer service and technical support
Be the point-of-contact for new product introduction and continuous product improvement for customer applications
Collaborate with other departments within division for information gathering, technical updates, product support, field follow and new product introduction
Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs

Requirements

What you’ll need

Bachelor’s degree in engineering or technology or equivalent experience
3+ years of experience with large equipment/power systems
Oil & Gas industry experience
Demonstrated ability to cultivate customer & dealer relationships
Experience across multiple product lines (large engines, transmissions, well service pumps, motors, controls, power generation, other)
Prior experience in dealer/customer facing positions
Demonstrated high levels of motivation (self-starter / take initiative)
Excellent communication skills, both written and verbal
Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement