Sales Support Consultant – Maintenance Management

Caterpillar Inc.

Senior Sales Support Consultant focusing on maintenance management strategies at Caterpillar. Collaborating with customers and teams to enhance maintenance outcomes.

Posted 7/17/2026full-timePeoria • Illinois, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $128,470 - $192,710 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-focused maintenance solutions, leveraging insights to drive business results and improve customer outcomes. Capable of leading change and influencing teams to adopt new maintenance practices and digital tools.

Highest-signal resume keywords

Customer-Focused Maintenance SolutionsMaintenance ManagementReliability PracticesProject ManagementChange Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Maintenance ManagementService OperationsAftermarket SupportProject ManagementConnected Equipment Technologies

Soft Skills

Customer FocusInfluencing TeamsCoachingTrainingCommunication

Tools & Technologies

Digital ToolsMaintenance Programs

Industry Keywords

Customer EngagementPerformance ImprovementBusiness GrowthOperational InsightsField Teams

About the role

Key responsibilities & impact

Assess customer maintenance practices and identify opportunities to improve uptime, performance, and overall maintenance outcomes.
Develop and scale customer-focused maintenance solutions through dealers and field teams.
Use customer, operational, and market insights to recommend practical actions that drive business results.
Support adoption of maintenance solutions, digital tools and best practices across the region.
Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.
Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.
Present recommendations, business cases, and progress updates to company and dealer leadership.

Requirements

What you’ll need

Experience in sales, customer support, product support, maintenance management, project management, or related fields.
Strong customer focus with the ability to translate needs into practical business solutions.
Experience with equipment, maintenance programs, service operations, or aftermarket support.
Knowledge of maintenance management, reliability practices, or connected equipment technologies.
Ability to influence teams, lead change, and drive adoption of new solutions.
Demonstrated success improving customer outcomes and supporting business growth.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement