Product Service Engineer – Technology

Caterpillar Inc.

Product Service Engineer at Caterpillar enhancing product salability and support in construction sectors. Develop quality procedures and coordinate service literature for customer success.

Posted 7/10/2026full-timeMossville • Arizona, Illinois, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $112,710 - $169,060 per yearWebsite

About the role

Key responsibilities & impact

Develop appropriate procedures and plans to ensure product quality and evaluate results to identify deficiencies.
Collaborating with product teams to correct design flaws as needed.
Provide support to triage and direct issues to appropriate teams.
Maximize customer uptime by providing quick field improvements.
Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Assist in new customer onboarding and deployment
Support customer data gathering initiatives to provide technical teams robust requirement information
Work with corporate partners to enable scalable training offerings for dealers and customers

Requirements

What you’ll need

A bachelor’s degree in engineering or related field or experience in engineering or related field
Technical product support experience
Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
Product/customer support, quality, or aftermarket related experience
6 Sigma Green Belt experience preferred

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Engineering DegreeProduct SupportQuality AssuranceData GatheringField Improvements

Soft Skills

CollaborationCommunicationProblem Solving

Certifications

6 Sigma Green Belt