Product Service Engineer, Electronics

Caterpillar Inc.

Product Service Engineer responsible for maximizing equipment performance and quality at Caterpillar Inc. Supporting dealer service departments and leading product improvement activities.

Posted 7/10/2026full-timeMossville • Illinois, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $112,710 - $169,060 per yearWebsite

About the role

Key responsibilities & impact

Frequent support of dealer service department (technicians & Technical Communicators) in resolving product problems via ticketing system (PS-CRM/DSN), phone, and email with own knowledge/experience and combined strengths of internal process partners across engineering and product support organizations.
Regular maintenance and development of Service Information with internal publication teams to insure proper service information is available to dealer organizations.
Regular review of hardware and software quality reports to identify improvement opportunities and analyze responsible internal organization to work.
As needed, initiates Continuous Product Improvements activities with internal engineering organizations and other process partners; continue to support projects through subsequent phases requiring investigation, validation, and corrective action communications.
Supports internal process partners in validation of New Product Introductions extending to field support with dealer organizations and developing relevant service information with publication teams.
Supports internal process partners on serviceability, product performance, product troubleshooting, utilization, application differences, and other inquiries.
Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies.
Correcting design flaws as needed.
Evaluating production processes to identify defects in manufacturing and design.
Modifying designs to maximize production efficiency and product quality.
Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Writing technical specifications and instructions to ensure product quality and performance.
Tracking and managing the status of projects from inception to release.
Customer and Dealer site visits as necessary to maintain relationships and resolve product problems, validate improvements, and assist with new product utilization.

Requirements

What you’ll need

A Bachelor's degree
2 years professional experience
Flexible team player willing to adjust focus between parallel tasks with partner organizations and dealer service departments
Interpreting and utilizing schematics primarily electrical but also hydraulic for system understanding and troubleshooting
Understanding basics of heavy equipment operation and typical job applications
Knowledge of automatic control principles and experience tuning control algorithms
Knowledge of surveying principles; traditional or GNSS
Knowledge of wireless communication and GNSS positioning
Experience in subsystem/system level testing and validation
Experience with Microsoft Office products such as Excel, PowerPoint, Outlook, etc
Experience with J1939 CAN communication and Ethernet communication at both hardware interface and electronic layers

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical Schematics InterpretationAutomatic Control PrinciplesControl Algorithm TuningSubsystem/System Level TestingGNSS Positioning KnowledgeWireless CommunicationProduct TroubleshootingTechnical Specification WritingDesign ModificationProduction Process Evaluation

Soft Skills

Flexible Team PlayerEffective CommunicationProblem SolvingRelationship Management