Principal GenAI Product Manager – Dealer and Customer Support

Caterpillar Inc.

Generative AI Product Manager leading AI-powered solutions for Dealer and Customer at Caterpillar. Overseeing product strategy, cross-functional collaboration and lifecycle management of innovative AI solutions.

Posted 7/10/2026full-timeChicago • Illinois • 🇺🇸 United StatesLead💰 $147,760 - $240,110 per yearWebsite

About the role

Key responsibilities & impact

Define and evolve the GEN AI product vision to support Dealers and Customers, aligned with Caterpillar’s AI Assistant roadmap and enterprise transformation goals.
Drive prioritization of features such shopping, search and repair options.
Collaborate with engineering, data science, CM/FM operations, and dealer support teams to deliver scalable AI solutions with high reliability and compliance.
Partner with Cat Digital platform and Digital Product Management teams to ensure alignment with broader enterprise AI strategies.
Oversee the full lifecycle of GEN AI solutions—from ideation and prototyping to testing, deployment, and continuous improvement.
Champion user-centric design for dealer and customer-facing solutions, enabling shopping, search and repair options.
Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on dealer and customer engagements.
Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for proactive shopping, search and repair options.

Requirements

What you’ll need

Decision Making and Critical Thinking: Apply AI ethics and risk frameworks to guide decisions on agent behavior, data usage, and model selection.
Effective Communications: Translate complex AI concepts into actionable insights for stakeholders across engineering, product, and field operations.
Software Change Request Management: Manage change requests for AI agent configurations, model updates, and edge deployment protocols.
Software Engineering: Lead development of AI agents using modular architectures, ensuring flexibility in LLM selection and minimizing hallucinations.
Software Product Business Knowledge: Understand the business impact of AI-driven solutions for dealers and customers.
Software Product Management: Navigate ambiguity in emerging AI technologies, balancing innovation with operational feasibility and compliance.
Software Product Technical Knowledge: Deep familiarity with edge computing, machine telemetry, and integration with Caterpillar’s digital ecosystem.
Marketing Strategy and Positioning: Position AI-driven condition monitoring and fleet management capabilities as transformative tools within Caterpillar’s portfolio, supporting upselling and customer retention.
Proficiency in eCommerce and aftermarket solution customer journey
Experience with customer and dealer analytics leads and insights.
Familiarity with dealer management systems and integration with Caterpillar’s digital platforms.
Experience with Agile methodology and managing product backlogs for AI-enabled solutions.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees

ATS Keywords

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Hard Skills & Tools

AI Ethics and Risk FrameworksSoftware Change Request ManagementModular Architectures for AI DevelopmentEdge ComputingMachine TelemetryCustomer Journey ProficiencyProduct Backlog ManagementData Usage and Model SelectionUser-Centric DesignPerformance Monitoring and Enhancement

Soft Skills

Decision MakingCritical ThinkingCollaborationStakeholder EngagementTranslating Complex Concepts