Digital Technical Support Engineer – Construction Technology

Caterpillar Inc.

Supports customer issue resolution for Construction Industries products at Caterpillar. Collaborating on troubleshooting and maintaining strong business relationships with partners.

Posted 7/10/2026full-timePeoria • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite

About the role

Key responsibilities & impact

Supports the identification, investigation, monitoring, and resolution of customer issues for products supported by Construction Industries following established standards and processes.
These products include Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries.
Supports technical tasks related to business processes and applications.
Assists in gathering and analyzing business requirements and identifying technical gaps.
Participates in troubleshooting activities, root cause analysis, and issue resolution.
Follows defined processes for risk assessment, corrective actions, and quality checks.
Shares customer feedback with internal teams to help improve products and services.
Supports onboarding of any new products into Construction Industries Helpline.
Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products.
Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.

Requirements

What you’ll need

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical TroubleshootingApplication DesignBusiness IntelligenceRoot Cause AnalysisRisk Assessment

Soft Skills

Effective CommunicationCustomer Relationship ManagementProblem Solving