Analytics Manager – Technology Utilization, Customer Outcomes

Caterpillar Inc.

Analytics Manager transforming technology adoption data into actionable insights for customer outcomes at Caterpillar Inc. Leading advanced analytics initiatives to improve safety, productivity, and efficiency.

Posted 7/9/2026full-timePeoria • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $147,760 - $240,110 per yearWebsite

About the role

Key responsibilities & impact

Provide KPI reporting on current performance versus ABP at overall and dealer level.
Develop a transition plan to shift selected enterprise reporting activities to business partners while ensuring continuity and governance.
Lead analytics that measure customer adoption and utilization of technology solutions, identifying trends, barriers, and opportunities to accelerate value realization.
Develop actionable insights and strategic recommendations that connect customer behavior, machine performance, and technology usage to measurable business outcomes.
Quantify customer outcomes related to safety, productivity, efficiency, and return on investment to demonstrate the value delivered by technology solutions.
Partner with commercial, product, digital, and field teams to translate analytics into customer-facing narratives, adoption & utilization strategies, and value-based recommendations.
Establish and communicate performance metrics, dashboards, and executive-level insights that guide decision-making.

Requirements

What you’ll need

Proven success leading analytics initiatives related to Digital & Technology that translate data into actionable business insights.
Strong understanding of customer pain points and the ability to connect Technology solutions to measurable customer value.
Technical solution orientation, with experience applying tools, data, and technology to solve business challenges.
Experience leading or managing teams, with the ability to influence cross-functional partners.
Curiosity and hands-on experience exploring AI, emerging tools, and new technologies to improve outcomes.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI ReportingPerformance Metrics DevelopmentData AnalysisBusiness Insights GenerationTechnology Utilization Measurement

Soft Skills

InfluencingCuriosityCommunication