Product Service Engineer

Caterpillar Inc.

Product Service Engineer supporting global fleet of autonomous trucks at Caterpillar. Responsible for diagnosing and resolving issues related to MineStar software and hardware.

Posted 7/9/2026full-timeRedcliff • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

OracleSQLTCP/IP

About the role

Key responsibilities & impact

Provide hands-on technical expertise to analyse issues, communicate corrective actions, and escalate priorities for MineStar hardware and software.
Use structured support processes to respond, restore, and resolve customer issues.
Act as a strong advocate for both customers and dealers, ensuring their needs and challenges are effectively communicated to internal engineering teams to drive impactful solutions.
Identify and drive continuous product improvement opportunities, including functional enhancements and serviceability improvements.
Participate in New Product Introductions (NPI) and New Market Introductions (NMI) and contribute to product field testing and validation.
Participate in the development of service documentation and publications associated with the Command for Hauling MineStar Technology Solution.
Regularly travel to Customers and Dealers facilities to provide technical assistance.
Engage with cross-functional teams on product related incident investigations.

Requirements

What you’ll need

Bachelor’s Degree in Electrical, Mechanical or Mechatronic Engineering or equivalent technical or trade experience
Experience in a Field Representative or Service Engineering role
Experience in providing first call technical support for enterprise-level applications
Strong background in problem management and root cause analysis for complex applications
Ability to work both independently and collaboratively as an integral part of the global team in a fast-paced environment
Self-starter with a pro-active mindset, taking initiative to tackle challenges and drive effective solutions forward.
Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.

Benefits

Comp & perks

Dynamic work environment
Career growth opportunities
Specialised training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportProblem ManagementRoot Cause AnalysisProduct ImprovementService Documentation Development

Soft Skills

Pro-active MindsetCollaborationRelationship Building