Customer Identity and Access Management Product Owner

Caterpillar Inc.

Customer IAM Product Owner at Caterpillar, responsible for product strategy and delivering CIAM solutions. Collaborating with cross-functional teams to enhance customer identity and access management.

Posted 7/2/2026full-timeIrving • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $112,710 - $183,140 per yearWebsite

Tech Stack

Tools & technologies

AzureCyber SecurityITSM

About the role

Key responsibilities & impact

Help define the CIAM product vision, roadmap, and KPIs, balancing customer experience, regulatory compliance, and security.
Translate business and compliance requirements into technical stories, user journeys, and platform requirements.
Collaborate with engineering teams on design, development, and deployment of customer identity capabilities including authentication, MFA, consent, and self-service account management.
Own the CIAM product backlog, prioritize features and technical debt, and ensure alignment with architecture and delivery goals.
Function as the service owner for CIAM, accountable for availability, reliability, performance, and security of the platform.
Lead problem management by collaborating with technical teams to identify root causes of incidents and drive permanent corrective actions.
Collaborate with IT service management (ITSM) teams to ensure proper CIAM monitoring, logging, incident response, and service level agreements (SLAs).
Maintain and evolve runbooks, support documentation, and operational playbooks to enable efficient support.
Provide operational reporting and conduct regular post-incident reviews to improve CIAM resilience and customer trust.
Drive improvements in customer onboarding, login success rates, and user satisfaction through continuous testing and feedback.
Evaluate and integrate emerging technologies (e.g., Password less,) to enhance customer trust and digital agility.
Partner with UX, marketing, and customer support to create intuitive and consistent user identity experiences.

Requirements

What you’ll need

Experience in product ownership, technical product management, or service ownership within IAM, CIAM, or cybersecurity programs.
Experience delivering and supporting CIAM platforms (e.g., Azure AD / B2C, Okta CIAM, ForgeRock, Auth0).
Strong understanding of IAM protocols and standards: OAuth 2.0, OIDC, SAML, JWT.
Background in software development or technical architecture, with fluency in APIs, authentication flows, and security patterns.
Demonstrated experience with ITSM practices, including incident, problems, and change management.
Proven success working in Agile/Scrum environments and collaborating with development, operations, and security teams.
Excellent problem-solving abilities coupled with solid communication and documentation skills.
Proven product ownership skills with a strong understanding of best practices, tools, and techniques.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Product ManagementSoftware DevelopmentAPIsAuthentication FlowsSecurity PatternsUser JourneysPlatform RequirementsOperational ReportingContinuous TestingCustomer Onboarding

Soft Skills

Problem-SolvingCommunicationDocumentation