Senior Product Support Engineer

Caterpillar Inc.

Senior Product Support Engineer on Caterpillar’s Electric Power Division working on complex product support and Continuous Product Improvement projects. Leading the resolution of technical issues impacting product performance and customer integration.

Posted 7/1/2026full-timeGriffin • Illinois • 🇺🇸 United StatesSenior💰 $128,470 - $192,710 per yearWebsite

About the role

Key responsibilities & impact

Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration into the customer system.
Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting Caterpillar Electric Power product.
Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues.
Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies.
Correct design flaws as needed.
Evaluate production processes to identify defects in manufacturing and design.
Modify designs to maximize production efficiency and product quality.
Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Write technical specifications and instructions to ensure product quality and performance.
Track and manage the status of projects from inception to release.

Requirements

What you’ll need

Degree in an accredited Engineering curriculum or progressive experience within the power generation industry.
Experience with power generation technology with an emphasis on generator sets and power system applications.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause AnalysisTechnical Specifications WritingDesign ModificationProduct Quality EvaluationProduction Process Evaluation

Soft Skills

Problem SolvingCollaborationFeedback Solicitation

Certifications

Degree in Engineering