Training Support Consultant – APD Operator
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Tullamarine • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide basic operator training courses to customers and dealers, focusing on machine safety, productivity, and efficiency
- Assist in onboarding and mentoring certified dealer instructors (CDIs) and certified dealer operators (CDOs) to ensure alignment with Caterpillar’s training standards
- Support the delivery of ETS curriculum at dealer sites and customer locations
- Coordinate with dealers to schedule training sessions and provide guidance on course selection and delivery
- Facilitate dealer prep sessions and assist with instructor certification activities under supervision of senior ETS staff
- Assist with scheduling, quoting, and confirming training sessions in collaboration with ETS and APD teams
- Maintain accurate records of training activities and support basic reporting needs
- Provide feedback on training materials and support updates to ensure relevance to customer needs
- Serve as a resource for simulator-based training and basic machine technology integration
- Work closely with dealers and customers to promote adoption of Caterpillar’s training resources
- Travel up to 50% and international travel as required
Requirements
- Relevant work experience in industry – training, product support, operating, testing – preferably in construction, quarry and/or mining
- Familiarity with Caterpillar equipment and machine technologies (e.g. Command, Grade, VisionLink, Productivity, MineStar) is a strong plus
- Strong organizational and communication skills
- Basic proficiency in scheduling and reporting tools
- Experience operating heavy equipment
- Ability to work independently and collaboratively with dealer teams
- Up to 50% travel required; must have the ability to travel internationally
- Customer Focus, Service Excellence, Consulting, Decision Making and Critical Thinking, Effective Communications, Problem Solving, Relationship Management, Training Operations (as described in job)
Benefits
- Working with a Fortune 100 leader and ability to build your career on a global scale
- Development opportunities with emerging technologies
- Inclusive environment to explore your passions and make an impact
- Professional growth opportunities, including leadership programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operator trainingmachine safetyproductivityefficiencyschedulingreportingheavy equipment operationsimulator-based trainingmachine technology integration
Soft skills
organizational skillscommunication skillscustomer focusservice excellenceconsultingdecision makingcritical thinkingproblem solvingrelationship managementtraining operations
Certifications
certified dealer instructors (CDIs)certified dealer operators (CDOs)