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Manager, Digital Operations Support – Modern Manufacturing Digital Platform & Applications
Caterpillar Inc.Manager Digital Operations Support at Caterpillar leading application and data operations for manufacturing digital platforms. Ensuring high availability and performance across systems while enhancing operational excellence.
Tech Stack
Tools & technologiesAWSAzureCloudETL
About the role
Key responsibilities & impact- Lead and manage day-to-day production support across application, platform, and data layers
- Ensure adherence to SLA, SLO, and KPI metrics for incidents, service requests, and data availability
- Drive rapid incident resolution and minimize plant/business disruption
- Own overall operational health, system performance, and availability of MMDP systems
- Own end-to-end DataOps processes including data ingestion, transformation, pipelines, and data quality
- Ensure availability, accuracy, and timeliness of manufacturing data pipelines
- Act as primary escalation point for P1/P2 incidents (application, platform, and data)
- Lead root cause analysis (RCA) and drive permanent fixes across systems and pipelines
Requirements
What you’ll need- Bachelor’s degree in Engineering, Computer Science, Data Engineering, or related field
- 10–15+ years in IT operations, production support, SRE, or DataOps
- 5+ years of people leadership experience
- Strong experience in: Incident and problem management, Data pipeline operations (ETL/ELT, streaming, batch), Cloud platforms (Azure/AWS)
Benefits
Comp & perks- Work Life Harmony
- Earned and medical leave
- Relocation assistance
- Holistic Development
- Personal and professional development through Caterpillar ‘s employee resource groups across the globe
- Career developments opportunities with global prospects
- Health and Wellness
- Medical coverage -Medical, life and personal accident coverage
- Employee mental wellness assistance program
- Financial Wellness
- Employee investment plan
- Pay for performance -Annual incentive Bonus plan.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DataOpsETLELTdata ingestiondata transformationdata pipelinesincident managementproblem managementcloud platformssystem performance
Soft Skills
leadershipcommunicationproblem-solvinganalytical thinkingcollaborationescalation managementroot cause analysis