Senior Account Manager

Caterpillar Inc.

Senior Solutions Manager driving adoption of CAT Solutions with key customers across global managed accounts at Caterpillar. Championing innovation and managing relationships for increased engagement.

Posted 5/7/2026full-timePeoria • Illinois • 🇺🇸 United StatesSenior💰 $147,760 - $221,640 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Negotiate complex, single, and multi-year signed agreements by Caterpillar and customer executives.
Set and determine the strategic direction for parts and services marketing communications to dealers and customers.
Provide direction to the parts product groups as to relevancy of their communication tactics and offerings.
Work across the CISD team to ensure market needs and requirements are integrated into Services Go-To-Market marketing communication plans.
Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs.
Develop aftermarket services and other types of program planning for assigned customers.
Provide consistency with the announcement of new materials to marketing organizations and dealers while ensuring the product support value message is broadcast across the enterprise.
Partner with Global Construction & Infrastructure Division (GCI) to find mutually beneficial solutions with customers to drive Caterpillar sales and revenue.
Ensure commitments are executed per the contract, manages aftermarket offerings, and drives consistency for customers on a worldwide basis.
Achieve business plans, including the development of aftermarket services to support the customer's short and long strategy.
Manage the aftermarket corporate relationship with one or more key global accounts with hundreds of sites globally.
Establish high-level relationships with the customer's key business decision makers (up to the CEO level) to identify strategic business needs and opportunities to collaborate on common goals.
Consult dealers and district teams about sales and service support of aftermarket services to Global Account customers, to ensure customer satisfaction is maintained.
Develop and implement market strategies and secure commitment from Caterpillar and dealer resources to ensure continued customer satisfaction.

Requirements

What you’ll need

Progressively responsible and broad experience in aftermarket and prime product sales or product support disciplines
Prior work experience in the field working with clients and dealers
Experience in the construction and/or mining industry
Equipment lifecycle/fleet management experience
Bachelor’s degree

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

aftermarket servicesprogram planningmarket strategiessales supportproduct supportcontract managementcustomer satisfactionequipment lifecycle managementfleet management

Soft Skills

negotiationstrategic directionrelationship managementconsultationcollaborationcommunication

Certifications

Bachelor’s degree