Product Service Consultant

Caterpillar Inc.

Product Service Consultant enhancing the acceptability of Caterpillar’s technology products portfolio. Involves collaboration with global teams and providing technical support across various departments.

Posted 5/1/2026full-timeMossville • Arizona, Illinois, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite

About the role

Key responsibilities & impact

Develop appropriate procedures and plans to ensure product quality and evaluating results to identify deficiencies.
Collaborating with product teams to correct design flaws as needed.
Provide support to triage and direct issues to appropriate teams.
Maximize customer uptime by providing quick field improvements.
Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Assist in new customer onboarding and deployment
Create and perform service training for customers and dealers
Work with corporate partners to enable scalable training offerings for dealers and customers

Requirements

What you’ll need

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Consideration for Top Candidates: 6 Sigma Green Belt experience
Excellent problem solving skills
Excellent written and verbal skills
Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
Product/customer support, quality, or aftermarket related experience

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product quality evaluationservice trainingcustomer onboardingproblem solving techniquestechnical guidanceproduct serviceability improvementsdesign flaw correctionfield improvementsservice literature coordinationconsulting knowledge

Soft Skills

customer focusservice excellenceeffective communicationrelationship managementconsultingproblem solvingcollaborationfeedback solicitationorganizational skillsinterpersonal skills

Certifications

6 Sigma Green Belt