Operations Support Analyst – IT

Caterpillar Inc.

Operations Support Analyst supporting IT systems at Caterpillar's warehouse in Lebanon, IN. Ensuring operational uptime and continuous improvement across IT-supported processes.

Posted 5/1/2026full-timeLebanon • 🇺🇸 United StatesJuniorMid-Level💰 $28,700 - $43,100 per yearWebsite

About the role

Key responsibilities & impact

Support, maintain, and troubleshoot all warehouse IT systems and infrastructure, including: Industrial printers (Zebra and similar), barcode scanners, and mobile computing devices.
Perform root cause analysis to resolve hardware, software, and network issues impacting warehouse operations.
Ensure maximum uptime for all mission-critical systems supporting material flow and fulfillment.
Own and maintain preventative maintenance schedules for printers and warehouse IT equipment.
Manage replacement parts, supplies, redeployments, and equipment refreshes.
Maintain accurate IT asset tracking, inventory, and documentation.
Collect, analyze, and document feedback and requirements related to technology performance and usability.
Initiate, track, update, and resolve service tickets using the company help desk system.
Support IT-related business process improvement initiatives by identifying inefficiencies, recurring issues, and improvement opportunities.

Requirements

What you’ll need

Hands-on experience supporting warehouse, manufacturing, logistics, or operational IT environments.
Working knowledge of: Industrial printers and labeling systems, Mobile computing devices and scanners, Windows operating systems and device imaging, Basic networking concepts (IP addressing, Wi-Fi, switches, cabling).
Ability to independently diagnose and resolve hardware, software, and connectivity issues.
Familiarity with IT standards, policies, and procedures.
Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.
Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Strong sense of ownership from issue identification through resolution.
Effective organization and documentation skills.
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

industrial printersbarcode scannersmobile computing devicesWindows operating systemsdevice imagingnetworking conceptsIP addressingWi-Fiswitchescabling

Soft Skills

problem-solvingorganizationdocumentationownershipcustomer focuscommunicationanalytical skillsindependenceattention to detailprocess improvement