Order Operations Support Supervisor

Caterpillar Inc.

Order Operations Support Supervisor at Caterpillar managing global support for order management operations. Leading cross-department collaboration and driving continuous improvements in a fast-paced environment.

Posted 4/30/2026full-timePeoria • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $147,760 - $221,640 per yearWebsite

About the role

Key responsibilities & impact

Lead the global Orders Operations Support team.
Ensure business continuity, effective issue management, drive continuous improvement, solution delivery, and system performance.
Translate business requirements into process and functional specifications.
Oversee and execute order operations systems’ testing, validation, change management activities, training and documentation.
Ensure governance, compliance, and production readiness of existing and new products and processes, managing transitions from development to production.

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university, preferably in Business, Supply Chain, or Marketing
Experience in Order Management, Sales Operations, Marketing Operations, or Business Development roles
Hands-on user experience with Mach1, EOMP, SAP, and enterprise order management systems
Experience designing, implementing, and leading business processes and system-enabled workflows
Proven people leadership experience in a global or cross-functional environment
Familiarity with SAP governance, data compliance, and system audit controls

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement*

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ManagementSales OperationsMarketing OperationsBusiness DevelopmentBusiness Process DesignSystem-Enabled WorkflowsTestingValidationChange ManagementData Compliance

Soft Skills

LeadershipIssue ManagementContinuous ImprovementCommunicationTrainingDocumentationGovernanceComplianceProblem SolvingCollaboration