Product Service Engineer

Caterpillar Inc.

Product Service Engineer ensuring reliable power generation solutions at Caterpillar. Supporting customers with technical expertise and troubleshooting in the Electric Power Division.

Posted 4/30/2026full-timeLafayette • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $112,710 - $169,060 per yearWebsite

About the role

Key responsibilities & impact

Support start-up and commissioning for power generation sites including gas engines, control systems, generators, and auxiliary equipment.
Troubleshoot, diagnose, and resolve technical issues on-site and remotely, developing corrective actions and communicating technical findings with sense of urgency to customers, dealers, and internal stakeholders.
Provide deep technical support to customers and dealers through training sessions, workshops, and field support.
Support continuous improvement projects (CPI) and new product introductions (NPI) activities through root cause investigations at customer sites, including documentation and evaluation of field experience to drive mitigation actions, product development, and updates to technical documentation and safety standards.

Requirements

What you’ll need

Bachelor’s degree in engineering OR completed technical qualification with equivalent work experience of multiple years in service and industrial power systems desired.
Effective communication skills
High level of initiative, reliability, and safety awareness
Practical knowledge of combustion engines, power generation systems, or plant engineering.
Broad Caterpillar knowledge and experience in dealer product support operations.
Experience in engines commissioning activities.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

power generationgas enginescontrol systemsgeneratorsauxiliary equipmenttroubleshootingroot cause analysistechnical documentationcombustion enginesplant engineering

Soft Skills

effective communicationinitiativereliabilitysafety awareness

Certifications

Bachelor’s degree in engineeringtechnical qualification