Digital Business Analyst I, Subscription & Billing Services

Caterpillar Inc.

Digital Business Analyst enhancing subscription and billing services at Caterpillar Inc. Advocate for dealer users, translating business needs into actionable requirements.

Posted 4/30/2026full-timeChicago • Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $89,210 - $133,810 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Caterpillar is looking for a Digital Business Analyst to join the Cat Digital Subscription and Billing Services digital product management team
Maximize the value of the product through strong partnership with product owners, business partners and engineering, utilizing deep domain expertise to create and maintain a detailed product backlog
Ensure we have deep understanding of users and their processes (triggers, steps, roles, outcomes)
Product manage components of complex, cross product initiatives with high value to the organization, through backlog planning, scope validation, impact analysis, functional requirements identification and documentation of epics and features
Build tight collaboration and understanding of stakeholder needs and business goals across impacted products
Lead detailed definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains, including facilitation of wireframe creation
Define user acceptance test criteria as direct input to testing plans, conduct and/or coordinate business acceptance testing and sign-off to ensure epic and features are delivered according to agreed-upon business expectations

Requirements

What you’ll need

Typically a four-year Bachelor’s degree preferably in Computer Science, Information Systems, Communications, Engineering or related field or equivalent working experience
Experience in digital product management, user experience, user research, digital strategy, or related function (2+ years)
Mandatory domain expertise in subscription and billing software , including catalog management, revenue models and financial reporting.
Superb communication, presentation, storytelling, interpersonal, and analytical skills
Ability to work well within multiples teams including business/commercial partners, cross- product portfolio, development, and field facing arms of an organization – aligning differing viewpoints and priorities & objectives along the way
Strong accountability, planning, and organizational skills
Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
Experience working in an Agile environment while simultaneously managing multiple priorities
Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
Displayed understanding of common and emerging UX and user research methodologies/artifacts
Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc.)
Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization
Professional experience with heavy equipment technology solutions, business applications, and/or fleet management.

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product managementuser experienceuser researchdigital strategysubscription and billing softwarecatalog managementrevenue modelsfinancial reportingAgile methodologiesexperience mapping techniques

Soft Skills

communication skillspresentation skillsstorytellinginterpersonal skillsanalytical skillsaccountabilityplanning skillsorganizational skillsprioritizationcollaboration