Support our End-to-End Built-In Quality by developing defect detection and driving defect reduction, speeding field recovery, and improving fleet reliability.
Provide hands‑on leadership supporting commissioning and complex field deployments.
Improve serviceability and repair procedures to support long‑term fleet growth.
Evaluate the results to identify functional deficiencies.
Capture and share lessons learned and Best Practices from a problem-solving effort.
Advocate on behalf of the dealer and customer and drive effective solutions to technical challenges.
Ensure seamless collaboration and alignment with internal and external teams.
Maintain strong internal and external relationships via delivery of commitments, open communication, and ongoing feedback.
Resolve customer complaints or complex problems by troubleshooting root causes and organizing appropriate subject matter experts, then leading problem resolution and field validation efforts with appropriate sense of urgency.
Write technical specifications and instructions to ensure effective product service that results in a high level of product reliability and performance.

Requirements

Bachelor’s degree in engineering.
Large Mining Trucks and/or mining equipment experience.
Product support experience.
Knowledge or experience in systems used by Cat product support.
Hands on field or shop experience as mechanic or technician.
Deep knowledge of assembly, maintenance, service, and repair best practices, tooling, support equipment, and processes.

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

defect detectiondefect reductionfield recoveryfleet reliabilitytechnical specificationstroubleshootingassembly best practicesmaintenance best practicesrepair best practicessupport equipment

Soft Skills

leadershipproblem-solvingcollaborationcommunicationrelationship managementcustomer advocacyfeedback deliveryorganizational skillssense of urgencycommitment delivery

Certifications

Bachelor’s degree in engineering