Caterpillar Inc.

Service Training Consultant

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Peoria • Arizona • Illinois • United States

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Salary

💰 $97,530 - $146,290 per year

About the role

  • Conduct Cat Technology Training: Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers.
  • Collaborate with dealers, customers, Demonstration & Learning Centers (DLC’s), and the worldwide technology instructor team to lead the coordination of training events.
  • Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology.
  • Guide participants in system diagnostics, troubleshooting, and optimization.
  • Learning Solutions Development: Lead the development of customized training solutions in partnership with the machine & technology product groups.
  • Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements.
  • Develop both instructor led and e-learning content, tailored to meet various learner needs.

Requirements

  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Extensive experience installing and troubleshooting Cat technologies such as Grade Control, Remote Control, and Autonomy.
  • Delivering training on complex topics to dealers, customers, or internal audiences.
  • Associate’s degree in a technical field or minimum 5 years technical experience servicing Caterpillar equipment and technology.
  • Working knowledge of Caterpillar Systems such as SIS, PRWB, VisionLink, E.T., etc.
  • Familiar using Adobe InDesign, Illustrator and 3D Mockup and SAP 3D software.
  • Mining and or Construction Industry product application experience.
  • Caterpillar Instructor Accreditation Program (CIAP).
  • Proven ability to adjust and effectively train multi-cultural audiences.
  • Positive attitude of responsibility, safety and keeping standards high.
  • Passionate about people development.
  • Spanish or other language capabilities are a plus.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Grade ControlRemote ControlAutonomysystem diagnosticstroubleshootingcustomized training solutionse-learning content developmentCaterpillar equipment servicingCaterpillar Systemstechnical training
Soft Skills
customer focusconsultingdecision makingcritical thinkingeffective communicationsrelationship managementability to train multi-cultural audiencespassion for people developmentpositive attituderesponsibility
Certifications
Caterpillar Instructor Accreditation ProgramAssociate’s degree in a technical field