Caterpillar Inc.

Governance and Service Management Global Operating Lead

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Irving • Illinois • Texas • United States

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Salary

💰 $172,630 - $258,950 per year

Job Level

Senior

About the role

  • This role leads the change order governance and contract updates including negotiations with the MSP leadership.
  • As part of governance management, this position also coordinates the governance structure with the MSP, including Joint Operations (by-weekly), Management (monthly), Executive (quarterly), and Strategic (yearly) meeting cadences.
  • This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar, MSP, and the Sirion Labs contract management team in reporting and managing performance metrics.
  • This role also owns the interaction and customer relationship with key Caterpillar segment stakeholders/leaders and also responsible for the quarterly GBS Analytics and Operations reviews with the 5 segments.
  • Lastly, this role serves as the Finance@work (Service Now) Product Owner and leads the customer request management process for GBS.

Requirements

  • Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace;
  • Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
  • Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external;
  • Effective Communications: Understanding of effective communication concepts, tools and techniques;
  • Strategic Thinking: Knowledge of the importance of 'big picture' thinking and planning;
  • Visioning: Understanding of the value of articulating an intended business outcome;
  • Stakeholder Management: Knowledge of stakeholder management techniques;
  • Consulting Process & Tools: Knowledge of consulting process.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Global PerspectivePlanningConsultingEffective CommunicationsStrategic ThinkingVisioningStakeholder Management