
Sales Support Manager
Caterpillar Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Tucson • Arizona • Illinois • United States
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Salary
💰 $172,630 - $258,950 per year
Tech Stack
About the role
- Lead a global team dedicated to driving success across Caterpillar’s Load & Haul portfolio
- Ensure customers receive the right machine for the right application—every time
- Act as the go-to authority for global application expertise
- Conduct Total Cost of Ownership (TCO) analysis and competitive benchmarking
- Drive profitability by balancing volume and price realization
- Own technical product sales content including value proposition materials
- Champion the Voice of the Customer translating insights into actionable product requirements
- Support the development of go-to-market strategies and launch new products globally
- Oversee financials and Go to Market deliverables as NPI Gateway Steward
Requirements
- Technical Excellence: Knowledge of mining applications , with underground mining experience considered an advantage.
- Previous experience in marketing, distribution, product support, field operations, supervisory roles, and/or direct sales.
- Value Selling: Strong sales skills to deliver customer value and prioritize high-impact deals.
- Customer Focus: Deep understanding of mining industry customer needs and operational challenges.
- Products and Services: Knowledge of mining equipment, technology, and related services.
- Decision Making and Critical Thinking: Proven ability to analyze complex sales situations, evaluate risks and opportunities, and make informed decisions that optimize deal prioritization and profitability.
- Effective Communications: Strong communication skills to clearly convey technical and commercial information.
- Negotiating: Expertise in negotiating high-value equipment.
- Relationship Management: Ability to build and maintain strong relationships with mining customers, dealers, and internal stakeholders.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Total Cost of Ownership (TCO) analysiscompetitive benchmarkingvalue propositiongo-to-market strategiesproduct launchmining applicationsmining equipmenttechnology servicessales skillsnegotiating
Soft Skills
customer focusdecision makingcritical thinkingeffective communicationsrelationship management