Caterpillar Inc.

Conversational UX Designer

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Chicago • Colorado • Illinois • United States

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Salary

💰 $97,530 - $158,480 per year

About the role

  • Design End-to-End Experiences: Lead the discovery, design, and delivery of dialog flows, user journeys, and customer workflows for voice and chat platforms across complex, high-stakes interactions of heavy industry and physical worksites.
  • Craft AI Personas & Copy: Develop distinct assistant personas aligned with our brand and write high-quality, concise, and context-aware content using UX writing best practices.
  • Determine multi-turn dialog strategies: set the direction for proactive suggestions, disambiguation, confirmations, voice patterns, barge-in, repair, and latency management.
  • Lead Collaborative Workshops: Facilitate design and stakeholder sessions to elicit requirements, define project scopes, and advocate for user-centered design.
  • Optimize Through Data: Analyze interaction metrics and test initiatives, and continuously iterate on interactions to improve assistant responses and customer satisfaction.
  • Enable Partners & Stakeholders: Create design briefs, wireframes, and prototypes (using tools like Figma) to communicate solutions to non-technical audiences.

Requirements

  • Proven Expertise: Experience in Conversational UX, Voice User Interface (VUI) design, UX Writing, or a related Product Design role.
  • AI Fluency: Understanding of NLP/NUL concepts, Large Language Models (LLMs), Chat/Voice, and the emerging field of Agentic AI workflows.
  • Technical Toolbelt: Proficiency in conversational prototyping tools such as Figma, and voice/chat-centered tools.
  • Strategic Writing Skills: Exceptional UX writing ability, with the skill to adapt tone and style specifically for conversational interfaces that support complex flows for our industrial customer use cases.
  • Agile Mindset: Experience working within an Agile framework, managing multiple priorities in a fast-paced, iterative environment.
  • Analytical Rigor: The ability to translate raw data and customer feedback into actionable design improvements.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Conversational UXVoice User Interface (VUI) designUX WritingNLPNatural Language Understanding (NLU)Large Language Models (LLMs)Conversational prototypingData analysisUser-centered designAgile methodology
Soft Skills
LeadershipCollaborationCommunicationAnalytical thinkingAdaptabilityStakeholder engagementFacilitationStrategic writingProblem-solvingCustomer focus