Global Learning Consultant
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Peoria • Illinois • North Carolina • United States
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Salary
💰 $112,710 - $169,060 per year
About the role
- Developing and delivering training programs; ensuring that courses and materials are relevant to the organization's customer service processes.
- Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
- Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
- Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
- Consulting business partners on training requirements.
- Develop dealer practice library & governance.
Requirements
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program developmenttraining material reviewcustomer service performance data analysisROI monitoringtraining effectiveness improvementtraining methods analysiscontent options evaluationdealer practice library developmentgovernance
Soft Skills
customer focuseffective communicationproblem solvingrelationship managementtraining operations