Your Work Shapes the World at Caterpillar Inc.
Join the Rental Data Product team of Cat Digital and be responsible for providing day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs.
Gathers and consolidates feedback from customers and field staff.
Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
This role will have primary responsibility for creating, analyzing and validating business requirements, translating them into detailed functional requirements and user stories, defining acceptance criteria and test cases, and tracking dependencies.
Collaborates on the vision of what is to be built and conveying that vision to the team.
Work closely with key stakeholders throughout the organization.

Requirements

Business Analysis: Basic knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Working experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Engineering: Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
User Acceptance Testing (UAT): Basic knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Considerations For Top Candidates: Experience working with a technical team while simultaneously managing multiple projects.
Experience working with developers in a Digital Commerce environment
Experience with Python programing and SQL queries
Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
Experience with Machine Learning or Gen AI
Experience with Data Management or Data Sorting
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Strong accountability, planning, and organizational skills.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysissoftware engineeringuser acceptance testingPythonSQLmachine learningdata managementdata sortingproduct managementAgile

Soft Skills

decision makingcritical thinkingeffective communicationaccountabilityplanningorganizational skills