Senior Digital Operations Support Analyst
Caterpillar Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Champaign • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $110,520 - $179,640 per year
Job Level
Senior
About the role
- Assists Analytics Team with implementing new products, new releases and software upgrades.
- Responds to inquiries and requests from clients.
- Supports users in product operation and maintenance.
- Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
- Diagnoses, troubleshoots and resolves common technical problems.
- Escalates as per procedures.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or related field (Master’s preferred).
- Typically 5+ years in digital operations or systems administration roles.
- Proven experience mentoring junior team members.
- Hands-on experience with large-scale system deployments and automation.
- Familiarity with Cat Foresight backend and related infrastructure.
- Proficiency in scripting and automation tools.
- Extensive experience using APIs via Postman
- Strong understanding of data integration and analytics platforms.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scriptingautomation toolsAPIsPostmandata integrationanalytics platformslarge-scale system deploymentssoftware upgradestroubleshootingdiagnosing technical problems
Soft skills
mentoringclient supportproblem analysiscommunication
Certifications
Bachelor’s degree in Information SystemsBachelor’s degree in Computer ScienceMaster’s degree (preferred)