Digital Product Owner – Sales Order Creation
Caterpillar Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Mossville • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $144,960 - $235,440 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Partner with the enterprise process owner to document business requirements, both functional and non-functional, to enable the business vision and ordering experience.
- Develop a multi-year digital product roadmap to enable key business metrics.
- Manage product backlog, including setting priorities and communicating delivery plans.
- Document business requirements for the technical team.
- Coordinate User Acceptance Testing with process teams and key end-users.
- Establish and manage Service Level Agreements and compliance.
- Set and manage the annual digital product budget.
- Partner with the process team to provide end-user training.
- Collaborate with the Digital Customer Support Manager to establish robust IT Service Management processes and solutions.
- Provide work direction to a Scrum master to deliver product enhancements.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Information Systems, or equivalent experience.
- Experience and understanding of SAP Hybris eCommerce Software or equivalent CPQ solution.
- Experienced as a Product Owner, CRM Systems Analyst, or Sales Process Lead.
- Familiarity with CRM adoption strategies, data quality standards, and customer experience best practices.
- Agile/Scrum experience with system enhancement delivery
- Strong leadership in working within a cross-functional organization to coordinate development, dependencies, and risks for product delivery
- Experience deploying digital solutions to Caterpillar Dealers
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business requirementsdigital product roadmapproduct backlog managementUser Acceptance TestingService Level Agreementsbudget managementend-user trainingIT Service ManagementAgileScrum
Soft skills
leadershipcollaborationcommunicationcross-functional coordinationrisk managementprioritizationtraining
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in MarketingBachelor’s degree in Information Systems