Product Service Engineer
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Decatur • Arizona, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $110,520 - $165,840 per year
Job Level
Mid-LevelSenior
About the role
- Field Follow and support for New Product Introduction
- Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
- Maintain technical liaison between Caterpillar and Dealers utilizing the Caterpillar DSN system.
- Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solution
- When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers
- This position will include travel to Customer mine sites for field follow and investigation
Requirements
- Strong Electrical and or Mechanical aptitude, from a degree or trade background.
- Excellent communicator with technical clients,
- Good interpersonal skills and the ability to influence and motivate others.
- Engineering or manufacturing background plus familiarity with materials, equipment and processes
- College or university degree or equivalent experience.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Electrical aptitudeMechanical aptitudeFailure AnalysisProblem ListsTechnical Information BulletinService MagazineService LetterCPI processDSN processProduct design improvement
Soft skills
Excellent communicatorInterpersonal skillsAbility to influenceAbility to motivate
Certifications
College degreeUniversity degreeTrade background