eCommerce Growth Consultant
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Peoria • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $110,520 - $165,840 per year
Job Level
Mid-LevelSenior
About the role
- Identify opportunities for Electric Power for expansion of eCommerce tools and solutions and work with internal partners to drive alignment, communication, and execution to impact continued growth in online parts purchasing.
- Working with the EP eCommerce Program Manager to execute on the developed eCommerce strategy
- Developing eCommerce growth plans for targeted global dealers and working with Electric Power sales execution teams to support the achievement of dealer-specific targets
- Driving eCommerce customer activations and the deployment of support programs with targeted global dealers
- Leading the prospecting of EP CAT Integrated Procurement (IP) customers and working with DSD & Dealer partners to grow CAT IP connections
- Operating as eCommerce SME / Level 3 support for ASRs and the Electric Power Digital Sales team
- Training dealers and customers in eCommerce solutions, including Parts.Cat.Com, Cat Central, and CAT IP demos to facilitate increased adoption
- Managing metrics, dashboards, and supporting management tools in place to monitor performance and determine opportunities for improvement
Requirements
- Degree: Four-year degree in business, economics, finance or a related field or equivalent experience.
- Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
- Previous experience with eCommerce platforms
- Previous experience with Caterpillar eCommerce solutions
- Previous experience in a field-facing role
- Master’s degree in business administration or related field
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eCommerce strategyeCommerce growth planscustomer activationsmetrics managementdashboard managementdecision-makingcritical thinkingbusiness developmentvalue sellingrelationship management
Soft skills
customer focuseffective communicationrelationship managementdecision makingcritical thinking
Certifications
Master’s degree in business administrationFour-year degree in businessFour-year degree in economicsFour-year degree in finance