Senior Digital Technical Support Engineer – Construction Technology

Caterpillar Inc.

Senior technical support engineer supporting Caterpillar’s construction technology products, including Grade Control, Payload, Cat Command, and safety systems. Resolving customer issues and escalating technical problems.

Posted 9/8/2026full-timePeoria • Illinois, Texas • 🇺🇸 United StatesSenior💰 $112,710 - $169,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-focused practices and technical troubleshooting, with a strong understanding of business intelligence processes and application design. Capable of developing relationships with technical support personnel and effectively communicating solutions to enhance customer satisfaction.

Highest-signal resume keywords

Customer-Focused PracticesTechnical TroubleshootingBusiness IntelligenceEarthmoving and Heavy Equipment TechnologyCRM Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Troubleshooting ApproachesApplication Design ActivitiesBusiness Requirements AnalysisRoot Cause AnalysisQuality ChecksMechanical AptitudeGrade Control (2D/3D)Payload TechnologyDetect & Safety SystemsDocumentation and Knowledge Sharing

Soft Skills

Effective CommunicationRelationship Building

Tools & Technologies

SalesforceMS DynamicsCat CommandProduct LinkVisionLink

Industry Keywords

Construction IndustriesCustomer SolutionsTechnical SupportSystem ChangesOperational Behavior

About the role

Key responsibilities & impact

Identify, investigate, monitor, and resolve customer issues for Construction Industries products
Support technical tasks related to business processes and applications
Assist in gathering and analyzing business requirements and identifying technical gaps
Participate in troubleshooting, root cause analysis, and issue resolution
Follow defined processes for risk assessment, corrective actions, and quality checks
Share customer feedback with internal teams to improve products and services
Support onboarding new products into the Construction Industries Helpline
Stay current on product updates, releases, and system changes to ensure effective support coverage
Develop and maintain working relationships with business partner technical support personnel
Serve as the primary escalation point for technical issues

Requirements

What you’ll need

Knowledge of customer-focused practices and ability to create customized customer solutions
Understanding of effective communication concepts, tools, and techniques
Knowledge of systems thinking and critical interdependencies among system elements
Knowledge of business intelligence and related processes and technologies
Knowledge of basic application design activities and deliverables
Knowledge of technical troubleshooting approaches, tools, and techniques
Experience with documentation and knowledge sharing
Experience with Earthmoving and Heavy Equipment technology, including Grade Control (2D/3D) and Payload
Experience with Detect & Safety Systems
Technical knowledge of Cat Command, Product Link, VisionLink, Cat machines, engines, and generators
Mechanical aptitude and ability to understand machine systems, components, and operational behavior preferred
Experience with CRM tools, Salesforce, or MS Dynamics preferred
Visa sponsorship is not available for this position
Successful completion of a drug screen required as a condition of employment

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement