Provider Operations Coordinator – Health Care

Catena

Provider Operations Coordinator onboarding clinicians for Medicaid-focused mental health care teletherapy platform. Conducting training and managing workflows in remote setup.

Posted 6/19/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $1,300 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Conducts comprehensive 3–4 hour onboarding calls
Trains providers on EHR systems via screenshare
Manages pre-call setup and credentialing coordination
Maintains a detailed multi-column tracker covering each provider's onboarding journey
Independently runs onboarding within the first month
Proactively manages provider supply so the company is never capacity-constrained

Requirements

What you’ll need

2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred)
Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions
Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms
Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet)
Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process
C1+ English (CEFR) for client-facing presentations and high-volume written provider correspondence

Benefits

Comp & perks

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboardingtrainingcredentialing coordinationworkflow managementdata tracking

Soft Skills

independenceproactive managementcommunicationprovider support